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Customer Portal
Unified Experience

A unified portal for customers to access Customer Portal products and manage accounts, subscriptions, billing, and support through centralized identity and secure access.

Client Customer Portal
Domain FinTech
Architecture Micro-Frontend & CIAM
Deployment AWS, GCP & Private Cloud
30% FASTER ONBOARDING

Reduction in customer onboarding time through streamlined workflows and centralized access.

21% EFFICIENCY GAIN

Improvement in operational efficiency through unified customer and subscription management.

Single Entry SSO & RBAC

One secure entry point for subscribed Customer Portal products with role-based access.

The Challenge

Customers accessed different products through separate portals, credentials, and workflows. This fragmented experience increased onboarding effort, complicated access management, limited cross-product visibility, and slowed the introduction of new capabilities.

Customers navigated separate portals for Data Management, Fraud Solutions, Analytics, Marketing Solutions, and Risk Management. Disconnected access made cross-product journeys complex and limited a unified view of services.

Separate Portals Disconnected login URLs
Multiple Logins Credential sprawl & fatigue
Slow Onboarding Manual provisioning lag
Siloed Visibility No cross-product telemetry
The Challenge - Fragmented Enterprise Portals and Disconnected Credentials

Our Approach

We consolidated common customer journeys and platform capabilities into a unified experience. The solution was designed around reusable components, centralized identity and access, scalable integrations, and a consistent framework for onboarding new applications.

Consolidated Customer Journeys

Unified and seamless customer journeys across all products and services.

Reusable Components

Built with reusable components for faster development and consistency.

Centralized Identity and Access

Enabled secure, unified identity and access management across products.

Scalable Integrations

Designed for scalable integrations and a consistent framework to onboard new applications.

</> 01 Consolidated Customer Journeys 02 Reusable Components 03 Centralized Identity and Access 04 Scalable Integrations

The Solution

Unified Customer Portal & Centralized Gateway

We built a Unified Customer Portal that serves as a single entry point to multiple enterprise products and services.

Users can securely access applications based on their roles, permissions, and subscriptions while administrators manage customers, users, products, and access from one platform.

Single Entry Point Role-Based Access Unified CIAM (Ping) Multi-Tenant Admin
UNITY TEAM WORK HONESTY QUALITY GOALS INNOVATION

KEY FEATURES

A unified platform with powerful capabilities to simplify access, manage users, and drive growth.

Unified customer and user management

Role-based access and entitlements

Customer and application onboarding

Product and subscription management

Billing and reporting

Centralized authentication and authorization

CRM and analytics integrations

Multi-region and multi-cloud deployment

Product Experience

The portal delivers a consistent experience across the product ecosystem with unified navigation, streamlined authentication, and personalized access based on user privileges. Customers can move between subscribed services without navigating disconnected systems.

P
Portal
Home
Products
Services
Analytics
Search products...
JD
Welcome back!
Analytics
Data Hub
AI Studio
Risk
Recent: Report generated (2m ago)

Unified Navigation

Access all products and services from a single, consistent portal.

Streamlined Authentication

Simple and secure access across all products and services.

Personalized Access

Tailored experience based on user roles and privileges.

Seamless Service Switching

Move between subscribed services without navigating disconnected systems.

Technology Stack

Modern, decoupled, and cloud-agnostic technology architecture built for high availability and enterprise scale.

Frontend Presentation Layer

React, Vue.js & MFE

Micro-Frontend Architecture (MFE) decoupling application modules with Webpack Module Federation for independent deployments.

React Vue.js MFE Shell
Backend Service Core

Java & API-led Services

Robust Java-based microservices architecture implementing clean domain-driven APIs, event orchestration, and high-throughput execution.

Java API-Led REST / gRPC
Identity & CIAM Security Core

Enterprise IAM / CIAM & Ping

Ping Identity platform integration delivering centralized authentication, Single Sign-On (SSO), federation, and role entitlements.

Ping Identity Enterprise IAM CIAM SSO
API Management Gateway Layer

Kong API Gateway

Centralized API ingress handling traffic routing, rate limiting, token validation, service mesh telemetry, and security policies.

Kong API Gateway Traffic Policy
Integrations Ecosystem Connectors

Salesforce & Power BI

Enterprise connector layer syncing customer CRM accounts with Salesforce and embedding real-time analytics dashboards with Power BI.

Salesforce CRM Power BI ETL Sync
Cloud & DevOps Infrastructure

AWS, GCP, Docker & Jenkins

Multi-cloud active-active deployments on AWS and GCP with containerized microservices managed via Docker and automated Jenkins CI/CD.

AWS & GCP Docker Jenkins CI/CD

Impact

The platform created a scalable foundation for delivering multiple products through a single customer experience.

30% Reduction
In customer onboarding time

Through streamlined onboarding and centralized access across applications.

Reduced Dependency
On multiple portals & credentials

Single sign-on and unified identity eliminating disconnected systems.

Improved Consistency
Across the customer journey

Harmonized workflows and standardized cross-product navigation.

Greater Visibility
And adoption across portfolio

Unified discovery driving higher utilization of product capabilities.

21% Improvement
In operational efficiency

Shared platform capabilities and reduced operational duplication.

Faster Integration
And rapid time-to-market

Standardized onboarding framework for new products and capabilities.

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